Thank you for entrusting your shipping needs to Amazing Grace Gifts. We strive to make your shipping experience as smooth and efficient as possible. Please check our Shipping Policy to understand how we handle shipping, delivery, and other related issues.
 
Kindly be informed that we produce on demand and do not stock items, once you order a product, the printing process starts. We need time to produce your order and wait for the logistics to pick up and ship your order
 
General shipping
– Orders print and ship Monday – Friday.
– Some items may ship separately.
 
When will I get my stuff?
 
ORDER PROCESSING TIME:
 
After your payment is authorized and verified, we will start processing your order, this process often takes 15 – 20 working days (from Monday to Friday), so please be patient with us.
 
TRANSIT TIME:
 
– United States:
+ Standard (15 – 20 Business Days)
+ Expedited (5 – 8 Business Days)
 
– International:
+ Standard (14 – 28 Business Days)
+ Expedited (7 – 14 Business Days)
 
Don’t hesitate to email us if you have any questions regarding your shipment!
Could you email us: [email protected]
 
Tracking
 
When your order is shipped out, we will send you a tracking number with the confirmation email so that you can track the package online.
 
 
Shipping multiple orders
Multiple orders placed on the same day cannot be combined.
 
Shipping to multiple locations
Unfortunately, we cannot split up an order and ship to multiple locations. If you wish to send items to different areas, you must place a separate order for each shipping address.
 
 
Address changes
Unfortunately, we cannot change the shipping address once an order is processed.
 
Customs charges and delays
Some countries may require import tax, duties, and customs fees for imports. If applicable, these charges are determined and charged by your country’s Customs office. Paying these charges is your responsibility. There might also be delays in delivery times due to customs checks which are out of our control. For more information, please get in touch with your local Customs office.
 
 
Incorrect Address:
 
Please make sure you provide the correct address at checkout. In case you detect your mistakes, please contact us immediately or within 24 hours to confirm the correct address via our email: [email protected] from the placing time.
 
For orders that have been produced but cannot be shipped due to insufficient/incorrect shipping address details provided by customers, we will contact customers to request confirmation and necessary information. If we do not receive any responses after 7 days of attempting contact (via email, call, voicemail), we will cancel the shipment and store the items in our warehouse for 60 days. 
 
If there is no response within the timeframe, the order will be canceled in our system. Any refund requests will not be accepted after 60 days.
We are not responsible if your order gets delivered to the wrong address or returned to the sender (in this case, we just can support contacting the carrier for more information).
If you contact the final mile carrier after the order has left our warehouse and ask them to forward or redirect your parcel, we are not responsible if that parcel gets lost, stolen, or damaged.
 
 
Cancellation:
 
Please note that orders can only be canceled within 24 hours from the time of placement by contacting us via email at [email protected]. Any cancellation request received after this deadline will not be approved.
 
NOTE: If you have any problem with your order, please contact us via our email “[email protected]” first (this is mandatory), our customer support team will review your problem and will have the best solution for you. We won’t be responsible if customers don’t follow our instructions.
 
 
*We have 2 factories: one located in the US and another in China.
However, due to Covid-19, we had to temporarily close one of them because we did not have enough finances to maintain it. Therefore, almost all products are processed in China.
Please sympathize with us, however, please be assured that we have a rigorous quality control process in place to ensure that our products meet the highest standards of quality and safety.