Refund and Return Policy

At Amazing Grace Gifts, your satisfaction means everything to us. Each product is thoughtfully designed and made with care to reflect faith, love, and hope. Because our items are custom-made and often faith-inspired, we have a clear and fair policy to ensure transparency and trust with every order.

Eligibility for Returns

We accept returns only under the following conditions:

  • The product is defective or damaged upon arrival.
  • The wrong item or design was received.
  • The item differs significantly from its description on our website.

To be eligible for a return, you must contact us within 14 days of receiving your order. Please email [email protected] with your order number and clear photo evidence of the issue.

Non-Returnable Items

Because every product is custom-made, we cannot accept returns or refunds for the following reasons:

  • Incorrect size, color, or design chosen by the customer.
  • Change of mind after purchase.
  • Items that have been used, washed, or altered in any way.
  • Dissatisfaction with material or design preference.
  • Items purchased during clearance, holiday sales, or final promotions.

Exchanges

We offer exchanges only for items that are defective, damaged, or incorrect. Please contact us within 14 days of delivery with detailed photos and your order number. Our support team will review your request and guide you through the exchange process.

Order Cancellations

Orders may be canceled within 24 hours of placement. After this period, your order enters production and cannot be canceled or modified. If you need to cancel an order, please email [email protected] immediately.

Refunds

Once your return or exchange request is approved, a refund will be issued to your original payment method. Refunds typically take up to 30 business days to process, depending on your financial institution’s policies.

Please note:

  • Shipping fees are non-refundable.
  • Return shipping costs are the customer’s responsibility unless the return is due to our error or a product defect.
  • Do not send items back to the return address on the shipping label without prior approval. Unauthorized returns will not be processed.

How to Request a Return or Exchange

  1. Email [email protected] within 14 days of receiving your order.
  2. Include your order number, a clear description of the issue, and photo evidence.
  3. Our customer service team will review your case and provide instructions for the return or exchange process.

Return Shipping Responsibility

Unless the return is due to a manufacturing defect or our mistake, customers are responsible for all return shipping costs and must provide their own return label. Prepaid labels are not provided by default.

Important Notice

Please do not send any returns to the address on your package label without authorization. Returns sent to an unapproved address will not be accepted or refunded.

Final Statement

Thank you for choosing Amazing Grace Gifts. We are deeply grateful for your trust and support. Our mission is to create faith-inspired gifts that uplift, encourage, and share the message of God’s grace with the world.