Shipping Policy

Effective Date: November 7, 2024

Last Updated: November 7, 2025

Thank you for choosing Amazing Grace Gifts. We are committed to delivering your faith-inspired products with care and efficiency. This Shipping Policy outlines our shipping methods, processing times, delivery expectations, and important information regarding your order fulfillment.

Please read this policy carefully to understand how we handle shipping and delivery. If you have any questions, please contact us at [email protected].

1. Made-to-Order Production

At Amazing Grace Gifts, we believe in quality over quantity. All of our products are custom-made and produced on demand. We do not maintain inventory or stock items in advance. This approach allows us to:

  • Ensure each product is made specifically for you
  • Minimize waste and environmental impact
  • Offer a wide variety of customizable designs
  • Maintain the highest quality standards

Important: Because we produce items on demand, production begins immediately after your order is placed and payment is confirmed. This means orders cannot be changed or canceled after 24 hours.

2. Shipping Rates and Free Shipping Thresholds

2.1 United States and Puerto Rico

FREE STANDARD SHIPPING:

  • Orders of $70 or more qualify for free standard shipping
  • Applies to all 50 U.S. states and Puerto Rico
  • Free shipping applies to standard delivery times only

ORDERS UNDER $70:

  • Shipping fees range from $6.99 to $27.99
  • Actual shipping cost depends on:
    • Product type and size
    • Product weight and dimensions
    • Shipping destination
    • Selected shipping method
  • Exact shipping cost will be calculated and displayed at checkout before you complete your purchase

2.2 International Shipping (All Other Countries)

FREE INTERNATIONAL SHIPPING:

  • Orders of $100 or more qualify for free international shipping
  • Available to most international destinations
  • Some remote locations may have restrictions

ORDERS UNDER $100:

  • Flat rate shipping fee of $9.99
  • Applies to standard international delivery

Note: International customers are responsible for any customs duties, import taxes, or additional fees imposed by their country. Please see Section 8 for more details.

3. Order Processing Time

After your payment is successfully authorized and verified, we begin processing your order immediately. Our production and processing timeline includes:

3.1 Production Phase

  • Standard Processing: 1-3 business days (Monday through Friday)
  • Production time varies based on product type and current order volume
  • Weekends and holidays are not included in processing time
  • During peak seasons (holidays, special promotions), processing may take longer

3.2 What Happens During Processing

  • Your order is queued for production
  • Product is custom-made according to your specifications
  • Quality control inspection is performed
  • Item is carefully packaged for shipment
  • Package is handed over to shipping carrier

Important: Orders are processed Monday through Friday only. Orders placed on weekends or holidays will begin processing on the next business day.

4. Shipping and Transit Time

4.1 Domestic Shipping (United States & Puerto Rico)

  • Standard Shipping: 5-10 business days after production is complete
  • Transit time begins once the package leaves our facility
  • Delivery timeframes are estimates and not guaranteed
  • Remote or rural areas may experience slightly longer delivery times

4.2 International Shipping

  • International Standard: 7-20 business days after production, plus customs clearance time
  • Delivery times vary significantly by country
  • Customs processing can add 5-15 additional days
  • Remote international locations may take longer

4.3 Total Delivery Time

The total time from order placement to delivery includes:

  • Processing Time: 1-3 business days
  • Transit Time: 5-20 business days
  • Estimated Total: 1-23 business days (approximately 1-3 weeks)

Please be patient with us as we work to create and deliver your custom-made products with the highest quality standards.

5. Shipping Schedule

  • Orders are printed and shipped Monday through Friday
  • No processing or shipping occurs on weekends or federal holidays
  • Orders placed on Friday evening through Sunday will begin processing on Monday
  • Holiday periods may affect processing and shipping schedules

6. Order Tracking

6.1 Tracking Information

When your order ships from our facility, you will receive:

  • Shipping confirmation email with tracking number
  • Link to track your package online
  • Carrier information
  • Estimated delivery date

6.2 Tracking Your Package

  • Use the tracking number provided in your confirmation email
  • Visit the carrier’s website to check delivery status
  • Tracking information typically updates within 24-48 hours of shipment
  • If you have not received tracking information within 3 business days of order placement, please contact us

6.3 Tracking Delays

Please note that tracking information may not update immediately. Carrier systems can experience delays in updating status, especially during:

  • Peak holiday seasons
  • International transit
  • Customs processing
  • Weekend and holiday periods

7. Multiple Orders and Split Shipments

7.1 Multiple Orders Placed on the Same Day

  • Orders placed separately cannot be combined, even if placed on the same day
  • Each order is processed independently
  • Each order will be charged shipping fees separately (if applicable)
  • If you want items shipped together, please place them in a single order

7.2 Split Shipments

  • Some items in your order may ship separately
  • Different products may be produced at different facilities
  • You may receive multiple tracking numbers for a single order
  • All items will be shipped to the same address provided at checkout

7.3 Shipping to Multiple Locations

  • We cannot split a single order to ship to multiple addresses
  • If you need to send items to different locations, you must place separate orders for each shipping address
  • Each separate order will be charged applicable shipping fees

8. International Shipping – Customs, Duties, and Taxes

8.1 Customs Charges

For international orders, your country may require:

  • Import duties and taxes
  • Customs clearance fees
  • Value-added tax (VAT)
  • Other government-imposed charges

Important: These charges are determined and collected by your country’s customs office, not by Amazing Grace Gifts.

8.2 Customer Responsibility

  • You are responsible for paying all customs duties, import taxes, and fees
  • These charges are not included in your order total or shipping fees
  • Customs charges vary by country and product value
  • Refusal to pay customs charges may result in package return or destruction

8.3 Customs Delays

  • International shipments may be delayed by customs inspection
  • Customs processing is beyond our control
  • Delays can range from a few days to several weeks
  • We cannot intervene in customs procedures

8.4 More Information

For specific information about import duties and taxes in your country, please contact your local customs office or visit your country’s customs website.

9. Shipping Address Requirements

9.1 Correct Address

It is critically important that you provide the correct and complete shipping address at checkout:

  • Full recipient name
  • Complete street address (no P.O. boxes for certain items)
  • Apartment, suite, or unit number (if applicable)
  • City, state/province, and postal/ZIP code
  • Country
  • Contact phone number

9.2 Address Verification

  • Please double-check your address before completing your order
  • Verify spelling, numbers, and postal codes
  • Ensure all required address fields are complete
  • Confirm the address is deliverable by standard carriers

9.3 Address Mistakes

If you discover an error in your shipping address:

  • Contact us immediately at [email protected]
  • You have 24 hours from the time of order placement to request an address correction
  • Include your order number and the correct shipping address
  • After 24 hours or once production begins, we cannot change the shipping address

9.4 Incorrect Address – Customer Responsibility

We are not responsible for orders that are:

  • Delivered to the wrong address because you provided incorrect information
  • Returned to sender due to an incomplete or undeliverable address
  • Lost or stolen after delivery to the address you provided
  • Delayed due to address errors or incomplete information

If your order is returned to us due to an incorrect address you provided, we can only assist by contacting the shipping carrier for more information. Reshipment may require additional shipping fees.

9.5 Package Forwarding or Redirection

  • If you contact the carrier after shipment to forward or redirect your package, we are not responsible if the package gets lost, stolen, or damaged
  • Additional fees charged by the carrier for forwarding are your responsibility
  • Package forwarding may significantly delay delivery

10. Order Changes and Cancellations

10.1 Change or Cancel Your Order

Because we begin production immediately after receiving your order:

  • Orders can only be changed or canceled within 24 hours of order placement
  • Contact us immediately at [email protected] with your order number
  • Clearly state what changes you need or that you want to cancel

10.2 After 24 Hours

  • Change or cancellation requests received after 24 hours will not be approved
  • Your order will have entered production and cannot be stopped
  • Please review our Refund and Return Policy for post-delivery options

11. Production and Shipping Origin

11.1 Our Manufacturing Facilities

Amazing Grace Gifts operates manufacturing facilities in multiple locations to serve our customers efficiently:

  • Primary facility: China
  • Secondary facility: United States (currently limited operations)

11.2 Current Operations

Due to financial challenges during the COVID-19 pandemic, we temporarily closed one of our facilities. As a result, nearly all of our products are currently processed and shipped from our facility in China.

11.3 Quality Assurance

We understand that some customers may have concerns about products manufactured in China. Please be assured that:

  • We maintain strict quality control measures at all facilities
  • Every product undergoes thorough quality inspection before shipping
  • We use high-quality materials that meet international safety standards
  • Our production process follows ethical manufacturing practices
  • Each item is crafted with care to reflect our faith-inspired mission

12. Shipping Restrictions and Limitations

12.1 Undeliverable Locations

We cannot ship to:

  • P.O. boxes (for certain large items)
  • Military APO/FPO addresses (due to customs restrictions)
  • Certain restricted international locations
  • Regions with active trade embargoes or shipping bans

12.2 Carrier Limitations

  • Some remote or rural areas may not be serviceable by standard carriers
  • Additional transit time may apply to hard-to-reach locations
  • Carriers may attempt delivery only during business hours

13. Lost, Stolen, or Damaged Packages

13.1 Lost Packages

If tracking shows your package as delivered but you have not received it:

  • Check with neighbors, household members, or building management
  • Verify the delivery address in your order confirmation
  • Check around your property (porches, garages, side doors)
  • Wait 24-48 hours as carriers sometimes mark packages delivered early
  • Contact the shipping carrier directly using your tracking number
  • If still not located, contact us at [email protected]

13.2 Stolen Packages

  • We are not responsible for packages stolen after confirmed delivery
  • File a police report for stolen packages
  • Contact your credit card company about purchase protection
  • Consider requesting signature confirmation for future orders

13.3 Damaged Packages

If your package arrives damaged:

  • Take photos of the damaged packaging and product immediately
  • Do not discard the packaging
  • Contact us within 14 days at [email protected]
  • Include your order number, photos, and description of damage
  • We will work with you to resolve the issue

14. Delivery Confirmation and Signature

14.1 Standard Delivery

  • Most orders do not require a signature
  • Carriers may leave packages at your door or designated safe location
  • Carriers determine safe delivery locations at their discretion

14.2 Signature Confirmation

  • Signature confirmation may be available for an additional fee (contact us)
  • High-value orders may automatically require signature
  • Signature confirmation helps prevent theft and loss

15. Shipping During Peak Seasons and Holidays

15.1 Holiday Shipping

During peak seasons (Black Friday, Christmas, Easter, etc.):

  • Processing and shipping times may be longer than usual
  • Order early to ensure delivery before holidays
  • Carriers experience high volume and may have delays
  • Cutoff dates for holiday delivery will be announced on our website

15.2 Weather and Natural Disasters

  • Severe weather may delay shipments
  • Natural disasters may affect carrier operations
  • We will notify you of any known delays affecting your order

16. Important Customer Responsibilities

MANDATORY: If you experience any problem with your order, you must contact us first at [email protected] before taking any other action.

16.1 Why Contact Us First

  • Our customer support team will review your issue thoroughly
  • We will work to find the best solution for your specific situation
  • We may be able to resolve issues faster than the shipping carrier
  • We need to document and track all order issues properly

16.2 We Cannot Help If You Don’t Follow Instructions

We will not be responsible for issues or losses if customers:

  • Do not follow our instructions
  • Fail to contact us within specified timeframes
  • Return items without authorization
  • Provide false or incomplete information
  • Take actions contrary to our policies

17. Shipping Insurance and Claims

17.1 Carrier Liability

  • Shipping carriers provide limited liability coverage
  • We file claims with carriers for lost or damaged shipments when appropriate
  • Claims processing can take several weeks

17.2 Additional Insurance

  • Additional shipping insurance may be available upon request
  • Contact us before placing your order to inquire about insurance options
  • Insurance fees are non-refundable

18. Contact Us for Shipping Questions

If you have any questions about shipping, tracking, or delivery, please don’t hesitate to contact us:

Amazing Grace Gifts
Email: [email protected]
Website: https://amazinggracegifts.com

Our customer support team typically responds within 24-48 business hours. Please include your order number in all correspondence.

19. Related Policies

For complete information about your purchase, please also review:

20. Changes to This Shipping Policy

We reserve the right to update or modify this Shipping Policy at any time. Changes will be effective immediately upon posting on this page with an updated “Last Updated” date. Your continued use of our services after changes are posted constitutes acceptance of the revised policy.

We encourage you to review this policy periodically to stay informed about our shipping practices.

21. Final Notes

Thank you for your patience and understanding as we work to create and deliver your custom-made, faith-inspired products. We are grateful for your trust in Amazing Grace Gifts and are committed to providing you with quality products that reflect God’s love and grace.

God bless you, and thank you for your support!